Improve experience, reduce cost, take control

Customer support has evolved. Modern communication is omnichannel and contact volumes, consumer expectations and operating costs have scaled beyond all recognition. SmartAgent gives you the right tools to stay ahead of the game and remain in control.

 
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We’re specialists in delivering cloud contact centre solutions

If you’re thinking about migrating your contact centre to the cloud we’re experts at managing the journey. We specialise in the delivery of modern, multi-channel solutions and we provide everything from consultation and development, right through to migration and implementation.

Eliminate barriers and elevate your customer service

We’ll design and deploy a truly flexible contact centre solution with Amazon Connect’s location-agnostic and elastic technology at the core, helping to delight your customers in the communication channels and the language they’re most comfortable with.

Reduce contact, improve efficiency and reduce operating costs

Depending on your goals, we’re experts in designing and delivering advanced technology solutions that help to automate and reduce inbound contact. Our tools maximise agent efficiency, improve customer satisfaction and reduce your costs.

Integrate your existing systems to a streamlined view

We can deeply integrate your existing business tools and software to provide your agents with a single view of all customer and contact details, helping your team to handle contact more quickly and efficiently.

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Your journey to supercharged efficiency with SmartAgent

Activate

Our team will consult, design, develop and migrate your contact centre to a best-practice Amazon Connect deployment.

Assist

SmartAgent’s streamlined agent interface consolidates your voice, chat, email & social channels into a single, intuitive view.

Automate

The very latest robotics and automation technologies to reduce contact, improve customer experience and reduce costs.