Hello there, how can we help?

Browse through our FAQs or speak to an in-house member of our support team.


Setting Up & Using ANYWHERE CLOUD

Q. how does anywhere cloud work?

A. Anywhere Cloud is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere. It works using our powerful apps (Mac, Windows, iPhone, Android) which allow you to make and receive calls, shows all your call history and let's you manage your settings.

 

Q. do i need to have any technical knowledge to st up anywhere cloud?

A. No. We’ve made it really easy with our simple apps. As long as you can operate the basic functions on a mobile phone or a computer system, you’ll find Anywhere Cloud a breeze to setup use. Simply download our apps, and you’re ready to go.

 

Q. how long will I have to wait until my anywhere cloud system is ready to use?

A. Once you've signed up and installed one of our apps, your account is ready to use instantly!

 

Q. How well does it work on a mobile data connection?

A. We recommend having a 3G connection for high quality calls on mobile data. In the event that you don’t have a connection available, we’ll automatically push calls to your mobile number.

 

Q. how do i make and receive calls?

A. It couldn’t be easier. Install one of the Anywhere Cloud apps (Mac, Windows, iPhone or Android), log in to your account and you're ready to go.

 

Q. does 'unlimited' really mean unlimited?

A. Unlimited calls to UK 01, 02, 03 numbers and major network 07 numbers are included, along with calls to USA, Canada and Ireland (with a small number of exceptions) within fair usage limits.

 

Q. does it cost anything to receive calls on anywhere cloud?

A. No. Receiving calls is free of charge.

 

Q. how many international countries does anywhere cloud support?

A. You can make calls to over 170 countries. Please refer to our pricing page for more details.

 

Q. how much will calls cost which are not included in my plan?

A. Please refer to our pricing page for details of all call costs.

 

Q. am i tied into a contract with anywhere cloud?

A. No, there’s no commitment with Anywhere Cloud. You just need to accept our terms and conditions.


Users & Numbers

Q. how do i add extra users to anywhere cloud?

A. Anywhere Cloud is self-service, so just add users using the apps in just a few clicks.

 

Q. how do i add extra phone numbers to anywhere cloud?

A. Anywhere Cloud is self-service, so just add/remove numbers using the apps in a couple of clicks.

 

Q. I need an international phone number. Can you still help me?

A. Yes. For a small additional monthly subscription, we offer a range of telephone numbers from major international cities such as New York, Toronto, Amsterdam, Sydney and Dublin.

 

Q. I already have a phone number(s), can i transfer . port these to anywhere cloud?

A. Yes, we’re happy to transfer an existing number to Anywhere Cloud. We can port most landline numbers for £20+VAT. We also port in from all UK major networks free of charge. Please note that we can't port international numbers.

 

Q. how long does porting / transferring a number take?

A. It varies. Mobile numbers are really straightforward and take a couple of days. Other numbers can take anything from 7 to 20 days depending on the provider we are transferring from. The process is quite old-fashioned and very fussy. Unfortunately, it’s not something that we’re in control of, but we’ll always do our best to speed up the process for you.

 

Q. if i decide to leave anywhere cloud, can I take my number(s) with me?

A. Once you're a paying user, any numbers on your account are available for you to take elsewhere if your new provider supports this.


Other Questions

Q. can i use anywhere cloud everywhere in the world?

A. Anywhere Cloud will work in most countries around the world, providing you have a data or WiFi connection available. However, there are a small number of countries which block internet-based calling for either security or revenue-protection reasons. Internet-based calling is currently blocked in Azerbaijan, Belize, China, Iran, Jordan, Kuwait, Libya, North Korea, Oman, Pakistan, Qatar, Saudi Arabia, South Korea, Syria and UAE. You can still call these countries using Anywhere Cloud, it’s just outbound calls that are blocked.

 

Q. my colleagues prefer to use headsets for calls. Does Anywhere cloud support these?

A. Yes. Anywhere Cloud supports USB/Bluetooth headsets. We can recommend phone headsets that have been fully tested with Anywhere Cloud. Please note, we also support a range of desk IP phones now too..

 

Q. my colleagues currently use their own mobile phones, and we pay for their calls through expenses. Does Anywhere cloud replace that?

A. Yes. We can save you some money. Your colleagues can simply add their business phone numbers to their own smartphones and computer systems to make and receive calls. There’s no longer any need for extra business phones or extra sim cards.

 

Q. So i can cancel my existing phone contracts?

A. That's up to you. You don't need an existing landline or mobile contract to use Anywhere Cloud. Of course, if your internet connection is provided through your landline or mobile, you’ll still need that.

 

Q. How much mobile data does Anywhere Cloud use?

A. As a general guide, Anywhere Cloud will use approx 1mb of data per minute. This can be variable, depending on which additional features you are using. Anywhere Cloud’s data consumption is at most equivalent to most other IP or cloud-based systems.

 

Q. what happens if i don't have a data connection?

A. If you don't have a data connection, your call can be automatically diverted to a mobile number. You can set this up in the mobile apps.